Olivia p Cin

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It’s alright

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None I dont have anything else to say about what happened on the situation because I dont know what else to say
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Cons:
  • Non

Preferred solution: Apology

Anonymous
map-marker Cleveland, Ohio

Need to get back into my imvu

I want my imvu account back email wasshay0220****@***.com I really want it back because it was my best account but I got scmma for it
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CJ S Tgw

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Verified Reviewer

It's mine

I got banned a couple weeks ago an they said I can get my acc back in 2 weeks and I'm supposed to get it back this week I wanna make sure I can get it back an how many days I got till I get it.?
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Preferred solution: Apology

myles b Jzl

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My IMVU account got disabled

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My IMVU account got disabled
My IMVU account got disabled - Image 2
My account got disabled because my little brother was on my account saying his real age and i guess they thought it was me.
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Preferred solution: Apology

User's recommendation: don’t let other get on ur account

Jessica P Uxk

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Cuenta restringida

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IMVU - Cuenta restringida
Good Like Why is my account on hold if I already sent my identity by email and I don't see that they have done anything
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Pros:
  • Having fun

Preferred solution: please remove the withholding

Lihle D

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Verified Reviewer

Account stolen

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IMVU - Account stolen
Some one stole my account and I want it back please help and the person is using it I worked very hard to get that account and everything in it The email was mkhizeprecious68@***.com I do not remember the age but I opened the account when I was in south Africa And my @on imvu is @itsleigh
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Pros:
  • It is nice you get stressless
Cons:
  • Accounts get stolen

Preferred solution: My account back

User's recommendation: Always protect your privacy

Anonymous
map-marker Baltimore, Maryland

My page got hacked

My page got hacked I need to get back please I help me it was dumb of me giving somebody my password
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Angel M Ohj

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Verified Reviewer

Account

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The complaint I have issued is why my account on hold. One of my IMVU accounts have been on hold for a really long while and I would like to get back into one of those accounts I've been have been a member with you all since 2018. I've spent a lot of money on two accounts and can't get into either of them. Please, I asked that I have at least one of my accounts back. Thank you.
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Loss:
$2
Pros:
  • Social ad fun
Cons:
  • Restrictions for no purpose

Preferred solution: My account back

Daniel M Cny

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Verified Reviewer

My accounts HoneyD1

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None,you guys banned my account do to age,wich is bs,I am 49 years old,my account XxHardCoreRebelxX was disabled,I want it fixed
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Loss:
$300

Preferred solution: Apology

Geanina E

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Banned account for misinterpreted age.

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IMVU - Banned account for misinterpreted age.
IMVU - Banned account for misinterpreted age. - Image 2

Hello dear future IMVU users that want to invest in this game. My strong recomendetion?

Don't. Imvu is a total joke. My account name was iHades, I have been a player since 2016. Rarely joining imvu in the past 2 years.

A few days ago i have purchased AP, and i must mention that i was blocked the following day. Reason ? Misinterpreted age. I provided my id, as well as a selfie of me.

I suppose they probably banned me because i have forgotten to update the age on my profile (considering that i havent updated my bios in over a year or so). Therefore I did forget to update it or I said that I was 16, and right after that I told those people in the room that i was kidding and im in fact 23. Their customer support suck and its just an autogenerated text.

You spend a ton of money and you dont know when you'll be banned. Down below i will attach some screenshots of the emails, as well as the customer support comments.

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Loss:
$200
Cons:
  • Bully
  • Racism
  • Banned for no reason

Preferred solution: My account re activated, with my promise that I will update my account information accordingly.

User's recommendation: Don't play imvu, don't spend money on it. It just doesn't worth it. Your 7 years player - iHades.

Resolved
Rashayla L Ear

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Resolved: I got banned from imvu from facebook

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I got banned from imvu from facebook
Updated by user Apr 02, 2023

I wish I didn’t get banned from imvu and I’m not only one that send naked pictures it some boy that send *** pictures I should get my account back please unbanned me

Updated by user Apr 02, 2023

It not far that I got banned from imvu but other people send *** picture of there body

Original review Apr 02, 2023
I was playing Imvu and I got kick out and now it say I got banned but didnt do anything wrong I would want my account back please
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Loss:
$100
Pros:
  • Making new friends
  • Having fun
  • Cool outfits i guess

Preferred solution: I would like to get my old account back from imvu

Olga N Its

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Complaint against employees imvu.

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Complaint against employees imvu.
Complaint against employees imvu. - Image 2
Complaint against employees imvu. - Image 3
Complaint against employees imvu. - Image 4
Complaint against employees imvu. - Image 5
Updated by user Sep 11, 2023

I am adding screenshots. Continued communication with support.

no one hears me, and no one hears my proposal either. They claim that they checked everything.

Updated by user Sep 10, 2023

I provided screenshots that hackers wanted to *** my email account. I also provided that they hacked the email, I changed the password through the phone since the email remained tied to the phone number. imvu support service workers do not look at this data

Updated by user Sep 10, 2023

no way my problem was solved. They write the same thing that it’s my fault and my account will not be returned.

no one wants to understand the problem.

I haven’t been to Imva for a year now, I’ve been talking to them for a month now. Yesterday they answered...

Original review Sep 10, 2023
Hello. The complaint is that the support service workers do not hear my appeal.

I wrote a complaint that my account was hacked and email too. I didnt play the game for a lot of reasons due to family reasons. When I went to look blocking. I write to support, they say that I violated the law on the sale of an account.

I didn't do those things. What do i do. it hurts me even to think how much money I spent in imvu. zapretnaya.89@***.ru sort it out please.

It's not my fault that I was hacked by scammers. I don't want to lose my account forever because of other people.
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Loss:
$2500
Pros:
  • Friends
Cons:
  • Always write the same unsubscribe administrators change
  • So many especially the support service does not understand

Preferred solution: Get my account back

User's recommendation: Do not make purchases at Imva. If you are hacked, you are responsible. their rules are crooked so it's all the player's fault. They don’t want to return an account that has a lot of donations.

1 comment
Guest

I can feel what you going through right now and I support you regarding the customer service they provide is just pathetic they don't wanna look up on the system to help you out.. What's hard in that to give you back your account as you provided them prove

KingKalanza

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Verified Reviewer

My account has been disable, why?

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IMVU - My account has been disable, why?
IMVU - My account has been disable, why? - Image 2
Y'all need to upgrade y'all staff and this game this game be booting people off the game this a wasted of time if people paying for they service this making y'all business up so how people got to waste they money on your business and y'all not doing anything good to keep paying for vip each month and your service mess up alot
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Preferred solution: I would like to get everything with a upgrade I need this service to get a upgrade I need discount on everything or unlimited free things just make your business worth it and better yet give me unlimited vip y'all waste my whole VIP last month

User's recommendation: Update and upgrade your service

Roxanne V Sdu

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Having trouble with getting connected

Hello my name is Roxanne Virts known as PrincessDemonStorm I am having trouble connecting on my IMVU I do have wifi but I can't connect to my IMVU
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Preferred solution: Connected

Tiziano F

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To buy access pass

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hello. i have an problem to boy acces pass on imvu on my account I try to buy it with my bank contacts and it don't work when I press on AP pass the function for bank contacts go away and it only works with credit card and not for bank contact i don't know why and I'm 20 years old and I would love buy the acces pass with my bank contacts card how can I do it for get it??
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Preferred solution: acces pass AP