Anonymous
map-marker Deville-Les-Rouen, Seine-Maritime

Worst customer service

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customer service answer off topic almost the time and close the case, they mix customers names and tickets issues they answer with wrong avatarname like id they mixed the tickets please we have no way to report the bad customer quality on imvu each time we try to explain that something wrong or about mistakes they remove the post and they said we baitting staff, we do not baiting staff we need abetter customer service, better training of customer service agents who answer off topic 90% of the time,
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Legend B Gtj

I like the game

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My account got banned and I dont know why and this happened to me many times before So if u could help me know whats going I would appreciate it
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Preferred solution: I would like to know why my account is getting banned

Trell W

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Verified Reviewer
| map-marker Dundalk, Maryland

My account

IMVU - My account
I was about to get in IMVU and it wont let me. Log back in it say I been band and this have never happened to me Be for
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Linnea Dcr

Accouny

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IMVU - Accouny
IMVU - Accouny - Image 2
joke website! my account got falsely reported by trolls saying my profile age didnt match my real age. i provided ID of my age a photo with me holding it the back of my licence. spent loads of money on credits. VIP AP AGE TOKEN. and all they say is permanently banned and if i want to continue playing just create another account. more of a fool me spending a penny on that crazy game. also spent money phoning them outside of the US just to get a silly answer..
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Loss:
$200
Pros:
  • Dress up
  • Friends
Cons:
  • Expensive if you lose everything
  • Awful customer service
  • Inappropriate players

Preferred solution: Apology

Tahliek S

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Verified Reviewer
| map-marker Hartford, Connecticut

Recover my account

They sending me a code everytime I logged in I can't,then they send another one nothing happens ( why)
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Quadranette W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

To get my account off hold

IMVU - To get my account off hold
So basically my account was placed on hold and the IMVU person said if I paid the 10$ that I would get my account back its been a year and I still dont have my account and Im trying to see if I can get it off hold I also paid the 10$ through PayPal and I had called yesterday and Alex had helped me but my account is still on hold and Im wondering why.
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Preferred solution: I would like to get my account off hold

User's recommendation: Yes I do

Resolved
Danka M Dqt

Resolved: Lau69188

IMVU - Lau69188
Updated by user Mar 01, 2023

Company fixed the issue and I have been provided with full refund.

Original review Mar 01, 2023
My account hacked I'm will my account my hacked I'm wiil password and email I'm will my account pleace so pleace I'm will my account
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Loss:
$1900
Pros:
  • 44566
Cons:
  • Yes

Preferred solution: Apology

User's recommendation: Danka

Asia R Rzp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BANNED ACCOUNT

IMVU - BANNED ACCOUNT
IMVU - BANNED ACCOUNT - Image 2
IMVU - BANNED ACCOUNT - Image 3

I spent over 1k on this account and have the same Debit and ID information for my cards i litteraly cried , called the telephone number over 10 times not one picked up they will not let me log in to my account , they changed my password without me permission , I have proof they only warned me 1 time in the matter of 25 minutes they took my account so I will be telling my 45 thousands Instagram followers that yall are very WRONG and USERS and how I use to love this game and known about it for years and this is the 2nd time this has happened Im done and my friends and family and followers will also be done with imvu if I dont speak to someone asap , also a family member created my account for me with my information but I dont know if they put my correct birthdate

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Loss:
$1500

Preferred solution: MY ACCOUNT BACK

Breyanna B

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Verified Reviewer
| map-marker Dunnellon, Florida

Need acc reactivated

I need a account opened back up because they locked shsnsnsnsnsnsjsnsnsnsnnJNsnnaababsbsbsbsbbsbsbsbsbsbsbsbsbsbsbsbsbsbsbs
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Griselle R Dig

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Verified Reviewer

For problem vip

It's that I'm trying to buy the VIP and I can't because it appears that I already have it but the VIP doesn't show up and it doesn't work for me
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Tiziano F

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Verified Reviewer

To buy access pass

Bonjour. je ont un problème pour garçon accès transmettre imvu sur mon compte j'essaie de l'acheter avec mes contacts bancaires et il ne le faites pas fonctionne quand j'appuie sur AP passe la fonction pour les contacts bancaires s'en va et cela ne fonctionne qu'avec une carte de crédit et non pour un contact bancaire je ne sais pas pourquoi et j'ai 20 ans et Je voudrais amour acheter le accès passer avec ma carte de contacts bancaires comment puis-je le faire pour l'obtenir ??
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Preferred solution: acces pass AP

Anonymous
map-marker Kansas City, Missouri

Restore my account

Ive lost 25000 credits and Im very very upset I need that back now!glad I had it restored but I am out 25000 credits!
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Kerrie Iiu

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Verified Reviewer
| map-marker Swansboro, North Carolina

Need to recover my acc I forgot my PW and email

I broke my phone and got a new one and then I need my email and password for my account The user is Desirie1 I need help getting it back.
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Sharrica H

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Verified Reviewer

My baby doesn’t have consent to use my card

To cancel this subscription and get a refund because my baby is nine and doesn't have permission to use my card!!!
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Loss:
$157

Preferred solution: Full refund

Sherlene W Lvy

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Verified Reviewer
| map-marker Gloversville, New York

Refund

IMVU - Refund
IMVU - Refund - Image 2
Money automatically be taken off my card without permission I called and checked my card now I only have $22 and some I had $40 dollars they took 9 some off I think when I called my card
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