Contact IMVU Customer Service
IMVU Phone Numbers and Emails
Toll-Free Number:
-
(866) 761-0975
Customer Service:
-
(650) 321-8334
IMVU Email:
Media
Contact Information
IMVU Website:
IMVU Help Center:
Corporate Office Address:
IMVU
1001 Marshall Street, Suite 100
Redwood City,
California
94063
United States
Other Info (opening hours):
Other Location:
282 2nd Street, Suite 303,
San Francisco,
California 94105
Fax:
+1-650-321-7263
How Good is IMVU's Customer Service?
Summary of IMVU Customer Service Calls
5.6K
TOTAL
CALLS
CALLS
03:13
AVG CALL
DURATION
DURATION
15%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IMVU?
Account Question:
- “My account is disabled and i dont know why! Nothing is wrong!”
- “Imvu been hacked”
- “To get my sons account back”
Payments and Charges Question:
- “Billing”
- “Pay bill”
- “They took my money off my account and I had 300.000”
Request for Information Question:
- “Verification”
- “I need help on something”
- “About my account”
Shipping and Delivery Question:
- “Never received my credits”
- “Marriage package removal”
- “Buy credits and didn't get them”
Product/ Service Question:
- “Having trouble connecting”
- “To buy access pass”
- “Mail not working”
Return/ Replace Question:
- “I can't change my email”
- “To change my email”
- “Change my Facebook email”
Activation/ Cancellation Question:
- “Need to cancel a sub”
- “To cancel this subscription and get a refund because my baby is nine and doesn't have permission to use my card!!!”
- “Deactivation”
Cards Question:
- “Card was used by kids”
- “My card was used with my Authorization”
- “IMVU took money off my card”
Refund Question:
- “I wanna a refund”
- “Refund”
- “I want my money back”
Staff Question:
- “Customer service”
- “Rude customer service”
- “AP promotion not reflecting sale price. Poor customer service”
Other Question:
- “I'm being harassed and threatened”
- “Because I'm being posted everywhere being harassed”
- “Someone is posing as me, They have my whole name & daughters name .. They're also posting pictures of me”
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IMVU