IMVU Phone Numbers and Emails

Toll-Free Number:

  • (866) 761-0975

Customer Service:

  • (650) 321-8334

IMVU Email:

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Contact Information

IMVU Website:

IMVU Help Center:

Corporate Office Address:

IMVU
1001 Marshall Street, Suite 100
Redwood City, California 94063
United States

Other Info (opening hours):

Other Location:

282 2nd Street, Suite 303,

San Francisco,

California 94105

More contact details

Fax:

+1-650-321-7263

IMVU Customer Service Reviews

2.0 / 5
Poor
Kiara B Dvd
Amo o imvu ele e nota 10000 por isso as 5 estrela
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Eu amo o imvu do Fundo do meu coração sempre quis jogar e quando eu comecei a jogar não tinha nada mais fui futuro até conseguir umas coisinhas ai com um tempo de 2023 pra 2024 começou a dar errado minha experiência eu denunciava as pessoas e o imvu não fazia nada ai eu me defendia e os usuários das salas me davam bam sem saber meu lado e sim só dos outros jogadores até ai tudo bem fiquei muito magoada com essa situação mais ai minha conta foi suspensa de moedas e vip ai eu fui lá e fui resolver resolvo mais ou menos o negócio do vip mais o de moeda to aguardando o pacote pra mim compra até hoje pois e meu sonho fazer uma skin que nunca pude fazer tanto que minha lista de desejos e meu carrinho ta cheio pra mim realizar meu sonho eu só pesso que vocês ativaram de volta o pacote por favor, eu imploro também

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Guest-5708977
I been reporting and filing cases and nothing has been done the posts still are up

Bad it isnt good service from vu i been reporting asking for help and nothing has been done all the posts are still up

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How Good is IMVU's Customer Service?

Jania B Ujf
Jania B Ujf
Feels Disappointed | Mar 25, 2024

Didn’t help nothing because I didn’t get my imvu account back

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Kalana Uqs
Kalana Uqs
Feels Satisfied | Sep 05, 2023

It’s good

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jazzy h Lyb
jazzy h Lyb
Feels Disappointed | May 15, 2023

She was not coaperating

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Rashayla L
Rashayla L
Feels Disappointed | Apr 04, 2023

They never help me getting my Imvu account back from Facebook and and it was very hard to hear them on the phone when I playing imvu I had wrong email so didn’t know what happened when I got banned so call and they was no help my real email Rashayla17@***.com I only have one

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Avleen Fqi
Avleen Fqi
Feels Disappointed | Mar 07, 2023

I like the way they awners

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Jack M Flw
Jack M Flw
Feels Disappointed | Mar 03, 2023

.....

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Summary of IMVU Customer Service Calls

5.6K TOTAL
CALLS
03:13 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call IMVU?

Account Question:

  • “My account is disabled and i dont know why! Nothing is wrong!”
  • “Imvu been hacked”
  • “To get my sons account back”

Payments and Charges Question:

  • “Billing”
  • “Pay bill”
  • “They took my money off my account and I had 300.000”

Request for Information Question:

  • “Verification”
  • “I need help on something”
  • “About my account”

Shipping and Delivery Question:

  • “Never received my credits”
  • “Marriage package removal”
  • “Buy credits and didn't get them”

Product/ Service Question:

  • “Having trouble connecting”
  • “To buy access pass”
  • “Mail not working”

Return/ Replace Question:

  • “I can't change my email”
  • “To change my email”
  • “Change my Facebook email”

Activation/ Cancellation Question:

  • “Need to cancel a sub”
  • “To cancel this subscription and get a refund because my baby is nine and doesn't have permission to use my card!!!”
  • “Deactivation”

Cards Question:

  • “Card was used by kids”
  • “My card was used with my Authorization”
  • “IMVU took money off my card”

Refund Question:

  • “I wanna a refund”
  • “Refund”
  • “I want my money back”

Staff Question:

  • “Customer service”
  • “Rude customer service”
  • “AP promotion not reflecting sale price. Poor customer service”

Other Question:

  • “I'm being harassed and threatened”
  • “Because I'm being posted everywhere being harassed”
  • “Someone is posing as me, They have my whole name & daughters name .. They're also posting pictures of me”

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